Orders are typically processed and dispatched within [1–3business days] after payment is confirmed. For custom or more complex orders, processing time may be a little longer; you will be notified if there is a delay.
Domestic & International orders are shipped via Australia Post. The estimated delivery time for domestic orders is [5-7 business days] once dispatched. For international orders, delivery may require [15-21 business days] depending on destination and customs clearance. Please check the item listing for specific arrival estimates, as these may vary by product.
For international orders, the buyer is responsible for any customs duties, import taxes or related fees. We are not responsible for any delays caused by customs inspections.
If your shipment appears delayed, please reach out to us via email or phone, and we’ll help with tracking or carrier investigations. In the event of a parcel being lost or arriving damaged, we will cooperate with the carrier to lodge claims and find a resolution. We strongly recommend retaining your tracking number and notifying us as soon as you suspect a problem.
Please verify that your shipping address is correct before finalising your order.If you need to correct your address after placing your order, contact us immediately. We will attempt to update it, but cannot guarantee a successful change if the parcel has already been processed by the courier. We cannot be held responsible for items shipped to an incorrect address provided by the customer.
Please note that during major holidays or peak seasons, processing and delivery may experience delays beyond the usual timeframe.While we are closed on most major holidays, email enquiries and urgent order concerns will still be attended to during our standard business hours.
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